How do Gift Subscriptions work?
You can purchase a Gift Subscription for either 3 months, 6 months or 12 months.
To do so, please click 'Buy As Gift' after you have chosen your box type, and follow the steps to checkout.
What size are the subscription boxes?
All Gift Subscriptions are sent electronically in the form of an eVoucher which can either be emailed directly to the recipient, or to you (to forward to the recipient).
The email voucher will have a link to a landing page, with redemption details. Once the voucher has been redeemed, we will dispatch subscriptions within 4 working days.
We are currently unable to postpone delivery, however gift codes are valid for up to 12 months from purchase.
Our boxes are a little bigger than standard letter boxes so would need someone around to receive it. If no one will be home, we suggest sending these to your work address instead.
How are subscriptions sent out?
We send all UK subscriptions out on a weekday via Royal Mail 48, and those to the ROI via Royal Mail's International Parcel service.
Can I buy a yearly subscription for myself?
We currently offer a rolling Subscription service as standard when you purchase a subscription for yourself, however you can purchase 12 months upfront, by selecting 'Buy As Gift' before checkout.
How much is postage and packing?
We do not charge additional postage or packaging for all our UK subscriptions, however subscriptions shipped to the ROI will be sent at an additional cost of £6.00 for P&P.
How much is a subscription box?
Our boxes start at £16.00 a month for the Joe & Seph's Tasting Club.
How does payment work?
Gift Subscription prices vary depending on the package chosen, and start at £48.00 for a 3 month subscription.
Prices include UK postage and packing.
If you've bought a rolling subscription, payment will be taken on the same day every month, until you cancel your subscription.
Where do you ship to?
However, if you have purchased a Gift Subscription for a fixed amount of time, full payment will be taken at the time of purchase
Currently we can only send out subscriptions to the UK and ROI, however we will be introducing more locations soon.
When will I get my box?
Your first box will be despatched within 4 working days of placing your initial order. Consecutive boxes will be sent approximately every 30 days. All Subscription boxes will be despatched and delivered on a weekday.
Can I pause or cancel my subscription?
How can I change the subscription's delivery address?
You can pause or cancel your subscription at any time by logging into your Subscriptions Dashboard
, and clicking 'Manage my Subscriptions'. You can also contact us by email at firstname.lastname@example.org
You can easily manage and update your details by logging into your Account Dashboard
and changing your settings.