OUR OFFICES ARE CURRENTLY CLOSED FOR A SEASONAL BREAK UNTIL 3RD JANUARY. ALL ORDERS WILL BE SENT OUT IN THE NEW YEAR. DETAILS HERE.


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Delivery Information

Please also refer to our FAQs for a comprehensive breakdown of delivery information.

Shipping to the United Kingdom

UK Mainland Shipping

All UK mainland orders are sent via FedEx on a next-day delivery service, so you should receive your order within 2 working days (delivery Monday – Friday, 9am - 5pm).

Once your order has been dispatched (end of the following day), you will receive a confirmation email with a unique FedEx tracking number so you can track the progress of your delivery.

If there is a query with the address provided, please leave a contact number in the box provided when entering your address so FedEx can rearrange the delivery. 

UK shipping is included in all of our prices.

UK Non-Mainland Shipping

For UK non-mainland addresses we ship via Royal Mail within 5-7 working days. 

Once your order has been dispatched (at the end of the following day), you will receive a confirmation email with an estimated delivery time.

UK shipping is included in all of our prices.

International Shipping


We can currently only ship to continental Europe, USA and Canada. The map above highlights in green where we can currently ship to.

International orders are sent via courier and can take up to 2 weeks to arrive depending on where in the world you are. You should allow the following delivery times: 

Europe – up to 7 working days 
USA/Canada – up to 10 working days

There is an additional shipping charge for Europe and USA/Canada addresses. Please select the correct shipping option from the drop-down menu at the checkout and the shipping total will be automatically updated depending on your products and shipping address.

Europe

 A £6 surcharge applies to each multiple of 6 standard pouches or caramel sauces, 12 snack packs, bulk catering pack or gift item purchased. Unfortunately, we're unable to deliver to Iceland at this stage (although we're hoping to change this soon!) 

United States of America and Canada

A £12 surcharge applies to each multiple of 6 standard pouches or caramel sauces, 12 snack packs, bulk catering pack or gift item purchased. Unfortunately, we can’t send our glass gift jars or tubes to the USA or Canada at this stage.

Got a question about shipping?

Please refer to our FAQs for a comprehensive breakdown of delivery information. If you need further assistance then please get in touch!